General Policies

• All current charges are due within 20 days of the statement date unless otherwise noted.
• All notices related to billing will be provided to me via electronic means. I understand that I can opt out of this option.
• In the event a payment is returned unpaid by me or a designated third party, I understand that a $30 return fee will be assessed against my university account. I understand that in granting access to a third party that I, the university account holder, am responsible for all dishonored payments which have been presented to benefit me.
• Charges not paid when due are subject to the following penalties:
  1. Denial or cancellation of future term course enrollment.
  2. All academic records will be placed on "hold" until the account is cleared.
  3. The account balance will be accelerated.
  4. There will be a FINANCE CHARGE computed at a periodic monthly rate of 1% per month on the balance or an ANNUAL PERCENTAGE RATE of 12% when computed from the billing date.
  5. Iowa State University may report delinquent account activity to three national credit bureaus.
  6. The unpaid account may be referred for collection where students/customers will pay all collection costs and reasonable attorney's fees if Iowa State University must take action to recover any past due amounts owing the University.
  7. In the event a cellular telephone number has been entered into my student record, Iowa State University may contact me at that said number.
  8. In the event of commencement of suit, venue will be Story County State of Iowa.
• The university refund policy can be found in the Office of Registrar's web site.
• I also understand that the fee policies and fee descriptions can be found in the course catalog. Fees are subject to change upon Board of Regent approval.
• Students are liable for any costs associated with programs they have voluntarily enrolled in that may not be processed through their university receivable account. These costs may consist of purchases on their behalf associated with a course of study for Iowa State University associated activities.
• Iowa State University does not discriminate on the basis of race, color, age, religion, national origin, sexual orientation, gender identity, sex, marital status, disability or status as a U.S. veteran. Inquiries can be directed to the Director of Equal Opportunity and Diversity, 3210 Beardshear Hall, 515-294-7612.

Payment Information

• Payments made for less than the total balance will automatically place you on the deferred payment option at $20.00 per semester.
• You may elect to pay your university bill by direct debit from your checking or savings account.
• If you pay by check, make your check payable to Iowa State University and indicate your customer number on the check.
• Credit cards are not accepted for payment.
• Financial aid awards will be applied against your total balance if the specific award allows.
• If your bill is in dispute or you indicate paid in full on your check and payment is less than the total balance, payment must be mailed to Room 0880 Beardshear Hall, Ames, IA 50011-2023.
• If your university account reflects a credit balance, you can have your refund directly deposited into your checking or savings account. Initiate or change your bank account information on your AccessPlus account.
• Iowa State University reserves the right under Iowa Code Section 421.17(27) to offset any and all Iowa State Tax Refunds, Lottery Winnings or Vendor Payments. This right extends to defaulted Iowa State University debts with temporary repayment agreements in place.