|
Ikon Office Solutions - Fax Machine Service
|
|
ISU Purchasing Agent | Cathy Beckman  |
| Vendor
Address | Ikon Office Solutions
P.O.Box 1154
Ames, IA 50010 |
Sales
Representative
-Phone Number
-Cell
-Fax Number
-Email
|
Tricia Anderson
800-373-6326 x 4057
515-460-1031
515-327-6235
trianderson@ikon.com |
|
Website | http://www.ikon.com |
|
Type of Contract | Competitively Bid Contract |
|
Contract Number |
C9-12557-03 |
|
Term of Contract | 7/1/2008 - 6/30/2011 |
|
Contract Description | This contract is for service and repair of Canon and other fax machines. |
|
How To Do Business With Vendor |
You can submit a service request online at their website or by
calling 888-456-6457.
- Press “1” on your keypad
- The recording will tell you that there are 4 prompts...
But, you can use the following shortcut:- State your Full Name: i.e. Jane Smith
- State Company Name: i.e. Iowa State University, Dept of ...
- State your Equipment ID #: i.e. 1015L
(a five digit code usually located on a silver IKON tag.) - State your Phone Number: 515-294-XXXX
- State your Problem: (Fax won't send, paper wont feed, etc.)
- Give the contract P.O. Number and fund account number to charge repair to (i.e. Please charge to P.O. number C7-72507-19 and indicate the fund account number xxx-xx-xx on the invoice)
- Do not state that the machine is on a maintenance agreement.
It is not. We have special local pricing that the person
you are dealing with doesn't know about.
- Hourly repair rates charged at $75.00/hr. minimum of 1 hour,
prorated additional 1/4 hours, plus cost of all parts.
|
