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Dell Computers


ISU Purchasing Agent Karl Wendt Email: Karl wendt (kwendt@iastate.edu)
Academic Departments Administrative Departments
ISU Order Address TechCyte                             ISU Bookstore
2229 Lincoln Way
Iowa State University
Information Technology Services
3601 Admin Services Bldg
Iowa State University
ISU Contacts
  
-Phone Number
  
-Fax Number
  
-Email
TechCyte Main Desk
294-8357
294-3702
techcyte@iastate.edu
ITS Workstation Services
294-2126
294-0290
its@iastate.edu/
Dell Sales Representative
  
-Phone Number
  
-Fax Number
  
-Email
Doug Wilkinson
800-274-7799 Ext 7262645
512-283-4492
douglas_wilkinson@dell.com
Website http://www.isubookstore.com/SiteText.aspx?id=2925 and then click on the "DELL" icon
Type of ContractCompetitively Bid Contract
Term of ContractContinuous
Contract DescriptionAgreement for the purchase of Dell computers and parts. Dell items must be purchased through the TechCyte or Information Technology Services (ITS).
How to Buy Dell Computers University faculty and staff can either contact ITS or TechCyte to configure a Dell PC and receive a printed configuration quote OR they can go to the Dell link to custom configure a specific Dell PC. Either the ITS configuration quote, your self-configuration quote or a TechCyte quote needs to be attached to your intramural form (orders with unit cost under $5,000) or accompany your web requisition (orders with unit cost over $5,000) which is routed to the Purchasing Department for processing.

To custom configure a specific Dell PC yourself, print this instruction page and follow ALL the steps to complete a valid Dell quote.
 


Computer/Hardware System Problems

TechCyte:ITS:
If your system does not work on delivery, contact the TechCyte at 294-8357 for assistance in returning the system to Dell. If problems arise after the system has been up and running, contact ITS Computer Service at 294-2218. If your system does not work on or after delivery, contact the ITS Help Center at 294-8034 for assistance in support of the item or for returning, repairing or exchanging the item.


Incorrect Computer System

TechCyte:ITS:
If the system you receive does not seem to match what you ordered, contact TechCyte Sales at 294-8357 for assistance. If the system you receive does not seem to match what you ordered, contact the ITS Help Center at 294-8034 for assistance.




Purchasing Department, purchasing@iastate.edu
Copyright© 2002, Iowa State University, all rights reserved
Revised 03/18/2005 8:28 AM