Alan G. Vetter

I'm a System Analyst for ISU Information Technology Services.
Here is a link also to
Iowa State University.

My current responsibilities include

· Supporting Microsoft Windows.

· Supporting Microsoft Office.

· Word

· Excel

· PowerPoint

· Access (limited help)

· Supporting Hardware.

· Support Assistive Technology

· Read and Write Gold

· Dragon Naturally Speaking

· Kurzweil 3000

· JAWS.


Education:

Currently working on a Masters in Human Computer Interaction/Psychology

B.A. Mass Communications, Buena Vista College (University), 1986
A.A.S. Telecommunications Electronics, Western Iowa Tech Community College, 1992

Employment History:

1999 - Present        System Analyst, Iowa State University, Information Technology Services

1996-1999 — Senior Computer Suppor Specialist, University of South Dakota, School of Medicine
Installation, troubleshooting, and repaired computer equipment for the USDSM. Set up and maintained CD-ROM server for Lommen
Health Sciences Library.

1994-1996 — Market Research Analyst/Programmer, Gateway 2000, Inc.
Programmed SPSS and CATI 3 for use in survey research for Gateway 2000.

 

1992-1993 — Technical Support, Gateway 2000, Inc.
Answered questions and did troubleshooting for computers over the phone with Gateway 2000 customers. If needed, sent parts to the
customer to fix the system.