The Nature of Conflict
"You want something, and I also want it. We believe only one of us can have it."
Think of a time you were involved with conflict with another and it was managed positively - at work, at home, in a club, etc. What helped it get resolved positively?
Think of a time you were involved with conflict with another and it was managed poorly - at work, at home, in a club, etc. What contributed to it not being managed positively?
Conflict is the interaction of interdependent people who perceive incompatible goals and interference from each other in achieving those goals.
Assumptions About Conflict
Conflict is Inevitable;
therefore, we can only manage it, not resolve it.
Conflict Can be Constructive;
it can be a force for creativity and relationship building.
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The "appearance" of conflict . . .
2. Interest as the Basis for Effective Negotiation
Effective conflict management rests on negotiating the interests underlying positions, not simply the positions themselves.
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Wanting a 10% return on my investment is a position; why I need 10% is my underlying interest.
Wanting to vacation in the mountains is my position; solitude is my underlying interest.
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3. The Four Tools for conducting a "side x side" negotiation.
- Build effective relationships - understanding and trust
- What are the factors that will enable us to develop increased trust and understanding?
- Improve two-way communication
- Do we listen to each other, setting aside our preconceived notions and assumptions?
- Do we speak honestly with each other?
- Probe for and prioritize underlying interests
- What does each party need out of this situation? Ask questions.
- State your own interests. Avoid taking hard posiutions.
- Create options for mutual gain
- Brainstorm ways to satisfy the interests of all parties.
- Select the best combination that satisfies all interests.
Charakter konfliktu
"Ty choes nieco a ja to choem tiez. Vieme, ze iba jeden z nas to moze mat"'.
Porozmysl'ajte o momente, kedy ste boli s niekym v konflikte a ako bol konflikt riadeny pozitivne - v praci, doma, v klube, atd'. Co pomohlo k pozitivnemu zvladnutiu konfliktu?
Porozmysl'ajte o momente, kedy ste boli s niekym v konflikte a tento konflikt bol nedostatocne zvladnuty - v praci, doma, v klube, atd'. Co sposobilo, ze tento konflikt nebol zvladnuty pozitivne?
Konflikt predstavuie interakciu nezavislych osob, ktore maju nezlucitel'ne ciele a uvedomuju si vzajomne prekazky pre dosiahnutie tychto ciel'ov.
Predpoklady o konflikte
Konflikt je nevyhnutny
Preto ho m6zeme iba regulovat', nie vyriesit'.
Konflikt moze byt' konstruktivny
Moze byt' zdrojom tvorivosti a budovania vzt'ahov.
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"llustracia" konfliktu . . .
2. Zaujem ako zaklad pre efektivne vyjednavanie
Efektivny manazment konfliktu spociva v dojednani zaujmov vyplyvajucich z jednotlivych pozicii, nie v dojednani pozicii samotnych.
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Chciet' 10% navratnost' mojej investicie je pozicia; preco chcem tych 10% je moj zaujem.
Chciet' dovolenku na horach je moja pozicia; samota je moj zaujem.
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3. Styri nastroje pre obojstranne vyjednavanie.
- Vytvorit' efektivne vzt'ahy - porozumenie a doveru
- Ktore faktory nam pomahaju pri vytvarani vacsieho porozumenia a dovery?
- Zlepsit' obojstrannu komunikaciu
- Pocuvame sa navzajom, neberuc ohl'ad na nase predosle nazory a predpoklady?
- Komunikujeme cestne navzajom?
- Zistit' skryte zaujmy a zoradit' ich podl'a priority
- Co potrebuje kazda strana ziskat' z tejto situacie? Pytajte sa.
- Uved'te vlastne zaujmy. Vyvarujte sa neoblomnych pozicii.
- Vytvorit' moznosti pre vzajomny prinos
- Porozmysl'ajte o sposoboch ako uspokojit' zaujmy vsetkych stran.
- Vyberte si najlepsiu kombinaciu, ktora uspokoji vsetky zaujmy.
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